In October 2017, I received an inquiry from the Dominican Republic. Dominican is the largest economy in Central America and the Caribbean and the fastest growing country in the region. The climate in the north and east is tropical rainforest, and the climate in the southwest is tropical savanna, with an average temperature of 25℃.
According to preliminary communication, the customer is the owner of a flour mill in the Dominican Republic. This time it plans to purchase a bulk flour tanker unit to deliver bulk flour to end users such as feed mills and other factories. This is the first time he intends to purchase flour tankers from China.
Have purchased several units in the United States before. Although the vehicles are in good condition and there are no quality issues, however, he came here out of consideration to save budget and reduce transportation costs as much as possible, and has heard that Chinese manufacturing is of high quality and competitive price.
After receiving the inquiry, we conduct in-depth communication with the customer about their specific needs as soon as possible. Since the medium the customer wants to transport is flour, we recommend that the whole tank body be made of food grade material - SS304 stainless steel.
This design compared with the previous ordinary carbon steel material + food grade lining, it is safer, and customers do not have to worry about the damage of the inner lining in the later period and contaminate the flour cleaning.
Secondly, in consideration of increasing the customer's single transport load capacity as much as possible and reducing transportation costs, combined with our experience in the weight limit policy of the Dominican Republic road sector and the local national road conditions, we recommend that customers increase the load capacity from 20 tons to 30 tons. The number of compartments has been increased from 4 to 6, which means that the cargo capacity that was originally required to be transported 3 times can be completed only 2 times in the future, which will greatly reduce the customer's transportation time and cost.
At the same time, combined with the flour tank design plan purchased by the customer from the United States, considering the special requirements of flour as a medium for cleaning, we follow the American W-shaped design, because this design will not have any residual material inside the tank when discharging. Compared with the conventional V-shaped design in China, this is its biggest advantage.
In the end, the customer was impressed by our professionalism and extremely competitive price, and signed a transportation contract with Panda. After we received the deposit and reconfirmed the final drawing with the customer, we started production.
Two months later, when the customer saw the photo of our finished product, the customer was very satisfied and paid us the balance. We then started to arrange bookings for the customers and successfully delivered the goods to the port.
Two months later, when the customer actually received the tank, he took the initiative to share the photos with me and excitedly told me that "Made in China really deserves its reputation". Four years have passed.
Today, Panda flour tankers have not experienced any after-sales problems caused by quality, and are still serving customers' flour mills very well. In the future, Panda will continue to deepen into the Central and South American market and continue to provide Central and South American customers with more economical and quality products made in China.
