The customer mentioned today is an Ethiopian customer. We have communicated for 2 years, from the initial inquiry to the doubts, and then we got the final order. The first picture is the usage feedback sent by the customer.
We started talking in March 2019, asking how long our factory has been in this industry and what is special or different compared to other competitors; because the customer has bought from other companies before, and the usage was not very good, so he is very cautious.
We communicate to customers on 4 points, including technical advantages; previous large customer cases and inspection report; providing accessory support; how to properly use our bulk cement trailers and daily maintenance.
Later, in the price communication stage, the customer sent a quotation from competitors for us to see the difference, because the quotation looks the same. We marked the details of the images that are different one by one and showed them to the customer, then he could understand our differences.
However, the customer was silent for a period of time. During this period, he also sent the pictures of the customers to the factory, as well as the pictures of the customers we visited abroad and the pictures related to the departure to the customers. Although the customers did not respond, they continued to pay attention to us silently. Until July 2020, the customer asked me to update the price again.
Due to the product quality we communicated before, customers always remembered it, along with the accumulation of time, customers are willing to believe that we are reliable. In August, we received deposits from customers. We finished production in September. The vehicle was shipped in December due to the particularity of the payment method.
I really like this client for his open conversation, that's the right way to do business.
We hope that all customers can be like him. We are not afraid of inquiries or comparisons. Even if your budget is limited, we can also adjust some accessories to give you the most cost-effective offer.
Do you like open conversation?
